Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Where we have asked the council to reconsider the application Ms C applied for a community care grant for a number of household items. March 2020 Upheld
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld
Definition of an emergency Ms C asked for an independent review of the council's decision. January 2020 Upheld
Overarching principle being used as the reason for decline Mr C asked for an independent review of the council's decision January 2020 Upheld
Entitlement to SWF for people from abroad Ms C asked for an independent review of the council’s decision. December 2019 Upheld
Entitlement to SWF for people from abroad Ms C applied for a crisis grant for assistance with living costs. December 2019 Upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant for living expenses for his family. November 2019 Not upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant as he spent his Universal Credit payment taking his cat to the vet and had no money until his next payment of benefit. November 2019 Not upheld
Decision making with limited information Mr C applied for a crisis grant for food and living expenses. October 2019 Upheld