Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld
Priority assessments not taking into account circumstances C, an advice worker, asked for an independent review of the council's decision on behalf of their client (A). October 2020 Upheld
Priority assessments not taking into account circumstances C asked the SPSO to review the council's decision to refuse their community care grant application for a single bed, single bedding pack and chest of drawers. October 2020 Upheld
Applications impacted by the COVID-19 pandemic C, a housing officer, asked for an independent review of the council’s decision on a community care grant application on behalf of A. September 2020 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their crisis grant application. September 2020 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their community care grant application. September 2020 Not upheld
Applications impacted by the COVID-19 pandemic C asked for an independent review of the council’s decision. September 2020 Not upheld
Applications impacted by the COVID-19 pandemic C asked the council for a crisis grant as they had lost their job due to the COVID-19 pandemic. September 2020 Upheld
Low income C asked their council for a crisis grant as they had run into financial difficulties and were struggling with their mental health. August 2020 Upheld