Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Exceptional circumstances for crisis grants C had applied to the council's SWF team for a crisis grant in order to obtain food, gas and electricity. March 2021 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their crisis grant application. February 2021 Upheld
Applications impacted by the COVID-19 pandemic C had applied to the council's SWF team for a crisis grant in order to obtain food, gas and electricity. February 2021 Upheld
Failure to take into account health conditions C requested an independent review on behalf of their sibling-in-law (A). January 2021 Upheld
Failure to take into account health conditions C had applied to the council for a community care grant for a number of household items including flooring and white goods. January 2021 Upheld
Self-Isolation Support Grant C asked us to review the council's decision to refuse their application for a self-isolation support grant. December 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. They had applied for a self-isolation support (SIS) grant as they worked as a taxi driver and one of their passengers had tested positive for COVID-19. December 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld