Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Self-Isolation Support Grant C asked for an independent review of the council’s decision. January 2022 Upheld
Incorrect interpretation of available information C requested an independent review of the council's decision about their crisis grant application. December 2021 Upheld
Incorrect interpretation of available information C requested an independent review of the council's decision about their crisis grant application. December 2021 Upheld
Ongoing feature of expenditure C requested an independent review of the council's decision on their crisis grant application. November 2021 Upheld
Exceptional circumstances for crisis grants C asked us to review the council's decision to reject their crisis grant application. November 2021 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund administered by their local council. October 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2021 Upheld
Decision making with limited information C, who works for a support and advice service, requested an independent review on behalf of their client (A). September 2021 Upheld
Decision making with limited information C asked for an independent review of the council’s decision. September 2021 Upheld
Priority assessments not taking into account circumstances C asked for an independent review of the council's decision. August 2021 Upheld