Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Self-Isolation Support Grant C asked for an independent review of the council’s decision. January 2022 Upheld
Incorrect interpretation of available information C requested an independent review of the council's decision about their crisis grant application. December 2021 Upheld
Incorrect interpretation of available information C requested an independent review of the council's decision about their crisis grant application. December 2021 Upheld
Ongoing feature of expenditure C requested an independent review of the council's decision on their crisis grant application. November 2021 Upheld
Exceptional circumstances for crisis grants C asked us to review the council's decision to reject their crisis grant application. November 2021 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund administered by their local council. October 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2021 Upheld
Decision making with limited information C, who works for a support and advice service, requested an independent review on behalf of their client (A). September 2021 Upheld
Decision making with limited information C asked for an independent review of the council’s decision. September 2021 Upheld
Priority assessments not taking into account circumstances C asked for an independent review of the council's decision. August 2021 Upheld