| Definition of an emergency |
Ms C asked for an independent review of the council's decision. |
January 2020 |
Upheld |
| Entitlement to SWF for people from abroad |
Ms C asked for an independent review of the council’s decision. |
December 2019 |
Upheld |
| Entitlement to SWF for people from abroad |
Ms C applied for a crisis grant for assistance with living costs. |
December 2019 |
Upheld |
| Poor signposting |
Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant as he spent his Universal Credit payment taking his cat to the vet and had no money until his next payment of benefit. |
November 2019 |
Not upheld |
| Poor signposting |
Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant for living expenses for his family. |
November 2019 |
Not upheld |
| Decision making with limited information |
Mr C, a solicitor, applied for a community care grant on behalf of his client, Mr A, who had recently been allocated an unfurnished tenancy. |
October 2019 |
Upheld |
| Decision making with limited information |
Mr C applied for a crisis grant for food and living expenses. |
October 2019 |
Upheld |
| Homelessness qualifying criterion |
Ms C, a housing support officer, applied for a community care grant on behalf of Mr A. |
September 2019 |
Upheld |
| Homelessness qualifying criterion |
Ms C, a money advisor, applied for a community care grant on behalf of her client (Mr A). |
September 2019 |
Upheld |
| Proportionate evidence gathering |
Ms C applied for a crisis grant for living expenses. |
August 2019 |
Not upheld |