Thursday 30 July: Review form offline

We are carrying out essential updates to our online form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon. You can also request a review over the phone on 0800 014 7299.

Thank you for your patience and understanding.

Case study

  • Date:
    June 2025
  • Category:
    Exceptional pressure qualifying criterion

Example

C applied for a community care grant to set up their tenancy following a period of homelessness to allow them to have a shared care arrangement with their children. 

The council declined the application on the basis that C's circumstances did not match any of the qualifying criteria for a grant. They stated that C had been on the housing list for some time they should have budgeted and deemed it was a planned move.

We reviewed the council's file and corresponded with C's representative for more information. They confirmed C had been made homeless four years previously following the death of their father for whom they were a carer. C suffers from mental health difficulties and would be unable to maintain a shared care arrangement with their children if no award was made. We were satisfied C was experiencing pressure more than that of being on a low income and were satisfied the qualifying criteria was met. 

Recommendations

  • We instructed the council to award a single bed and mattress, a cooker, fridge freezer, crockery, cutlery, cooking pots, flooring for the living room and 3 bedrooms, a washing machine, an armchair and 3 seater sofa as we assessed these items met the high priority criteria.

Feedback for the council

  • The guidance does not support the council’s assessment that due to the move being planned, C should have budgeted to meet their needs. 

We have asked the organisation to provide us with confirmation that the award was made within one week.

Updated: October 8, 2025