Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case study

  • Date:
    December 2024
  • Category:
    High most compelling priority rating

Example

C applied for a community care grant for clothing after gaining a significant amount of weight while in prison. They advised they only had very limited clothing. 

The council declined the application, stating that the clothing request did not meet their priority rating of 'high most compelling' as C had some items that they could wear. 

We reviewed the council's file and spoke with C. We considered the very limited items available to C were not sufficient to enable C to re-establish themselves in the community or to maintain reasonable hygiene. We therefore considered that some items of clothing met 'high most compelling' and should be awarded. 

Recommendations

  • We instructed the council to award £85 to cover the cost of two pairs of bottoms, a jacket, a pair of shoes, socks and underwear and a warm top or jumper to supplement the limited items C already had. 

Feedback for the council

  • Awards of clothing can be awarded at high most compelling if the applicant does not have sufficient garments to manage day to day and maintain basic hygiene 

We asked the organisation to provide us with confirmation that the award was made within one week

Updated: December 17, 2024