Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

Case study

  • Date:
    December 2024
  • Category:
    High most compelling priority rating

Example

C applied for a community care grant for clothing after gaining a significant amount of weight while in prison. They advised they only had very limited clothing. 

The council declined the application, stating that the clothing request did not meet their priority rating of 'high most compelling' as C had some items that they could wear. 

We reviewed the council's file and spoke with C. We considered the very limited items available to C were not sufficient to enable C to re-establish themselves in the community or to maintain reasonable hygiene. We therefore considered that some items of clothing met 'high most compelling' and should be awarded. 

Recommendations

  • We instructed the council to award £85 to cover the cost of two pairs of bottoms, a jacket, a pair of shoes, socks and underwear and a warm top or jumper to supplement the limited items C already had. 

Feedback for the council

  • Awards of clothing can be awarded at high most compelling if the applicant does not have sufficient garments to manage day to day and maintain basic hygiene 

We asked the organisation to provide us with confirmation that the award was made within one week

Updated: December 17, 2024