In 2018-19, 1,567 people contacted our Scottish Welfare Fund (SWF) team. This is a 34% increase on 2017-18, largely accounted for by signposting enquiries which rose from 424 in 2017-18 to 762 in 2018-19.
We handled 287 community care grant reviews and 513 crisis grant reviews, a total of 800.
The overall average uphold rate for crisis grant applications was 32%.
The overall average uphold rate for community care grant reviews was 51%.
Detailed information about the enquiries and reviews we handled over the course of the year is provided below:
The Ombudsman sends some authorities an annual letter about their review numbers.
Ombudsman's Local Authority letter October 2019 (PDF 248KB)
Statistics by council 2018-19
- Aberdeen City Council (PDF 155KB)
- Aberdeenshire Council (PDF 156KB)
- Angus Council (PDF 156KB)
- Argyll and Bute Council (PDF 155KB)
- Clackmannashire Council (PDF 156KB)
- Dumfries and Galloway (PDF 156KB)
- Dundee City Council (PDF 158KB)
- East Ayrshire Concil (PDF 156KB)
- East Dunbartonshire Council (PDF 158KB)
- East Lothian Council (PDF 165KB)
- East Renfrewshire Council (PDF 153KB)
- Falkirk Council (PDF 155KB)
- Fife Council (PDF 158KB)
- Glasgow City Council (PDF 177KB)
- Inverclyde Council (PDF 156KB)
- Midlothian Council (PDF 151KB)
- North Ayrshire Council (PDF 156KB)
- North Lanarkshire Council (PDF 159KB)
- Perth and Kinross Council (PDF 155KB)
- Renfrewshire Council (PDF 171KB)
- Scottish Borders Council (PDF 132KB)
- South Ayrshire Council (PDF 133KB)
- South Lanarkshire Council (PDF 133KB)
- Stirling Council (PDF 133KB)
- The City of Edinburgh Council (PDF 135KB)
- The Highland Council (PDF 134KB)
- West Dunbartonshire Council (PDF 134KB)
- West Lothian Council (PDF 138KB)