Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

2018-19 Annual Report

Our annual report 2018-19 was laid before parliament on 30th October 2019.

The report highlights that we:

  • helped 1,567 people and handled 800 reviews
  • signposted 762 people to other sources of assistance
  • exceeded our three performance targets.

Read the annual report in full here: 2018-19 SPSO Annual Report (PDF, 2.25MB)

Updated: January 26, 2024