Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

2018-19 Annual Report

Our annual report 2018-19 was laid before parliament on 30th October 2019.

The report highlights that we:

  • helped 1,567 people and handled 800 reviews
  • signposted 762 people to other sources of assistance
  • exceeded our three performance targets.

Read the annual report in full here: 2018-19 SPSO Annual Report (PDF, 2.25MB)

Updated: October 8, 2025